Poor quality, bad service

Poor quality, bad service

I went here to see if I could just replace the lenses in my favorite frames as I had a new prescription. The salesperson convinced me to buy new glasses instead- what a mistake!

Please take a look at the other 1-star reviews as they perfectly sum up the experience. When I received the glasses, the poor quality was obvious. I returned to the store as I could not see out of the lenses and the frames were visually defective. They said the frames were made just for me so there was nothing they could do, except offer the old, tried-on display frames. (note: the reason is no refund for the defective glasses as they were already considered 'worn' and refuse to give used frames to customers).

Their 'goodwill' solution was that I pay to upgrade the poor lenses in the defective frames (for full price). Or the salesperson offered that I could just throw them away.

I would recommend avoiding this penny-pinching company at all costs, especially the Kinkerstraat location with the slimy, greedy sales-focused manager.

For a better glasses option, Ace & Tate and Pearle Vision are better in every aspect especially service, quality product, and satisfaction guarantee.

Sterke punten
convincing sales skills to buy poor glasses

Zwakke punten
everything! poor glasses, poor service